Mission Priorities: Excellence and Effectiveness

Last month, we introduced Telecare's new mission statement. This month, we offer a deeper view into what it means to provide excellent and effective services.

By Anne Bakar, Telecare President & CEO

To be an excellent service organization, we have always focused on learning and growing our capabilities.

In particular, we continuously work to improve in three major areas:

• Providing excellent clinical quality,
• Delivering excellent services to our partners, and finally,
• Creating an environment that is a great place for employees to work.  

Although we measure our progress in these priority areas over time, with the additional focus on effectiveness we see the opportunity to be more systematic and rigorous in our approach.

This means delivering care that makes a measurable difference in people’s lives, and can be demonstrated with outcomes. Internally, we also recognize that data can be used operationally to make more informed decisions and improve practice.

While this is a long-term focus that will involve new technology and tools, there are specific ways we are working on excellence and effectiveness right now: from new program models, to new leadership, and more. This issue includes several of our latest efforts and we will continue to share more in the months ahead.

Please feel free to reach out to us and let us know your thoughts and ideas. We encourage and welcome your feedback.

Introducing Our New Mission Statement

By Anne Bakar, Telecare President and CEO

The past year, we made the important decision to review and refine our organizational mission, to reflect our future direction — and how we are meeting the changing needs of the clients, customers, and communities we serve.

We are happy to share our new mission statement with you today.

Here are some highlights of what's new and improved.

• Behavioral Health: We’re broadening our orientation beyond serious mental illness to include co-occurring substance use issues.

• Excellent & Effective: We’re focusing on outcomes and measurable results as well as striving for excellence.

• Complex Needs: We’re expanding our services to address the multi-faceted, complex needs of our clients including physical health issues, substance use education and treatment, intellectual disabilities, justice involvement, and a myriad of social needs that can impact a person’s stability and recovery.

• (Health) Hopes & Dreams: We’re actively moving toward whole person care, and explicitly recognizing that hopes and dreams are what motivate people.

We will share more detail about the changes it contains in the months to come. In the meantime, we welcome and encourage your thoughts on our mission. Please feel free to reach out and share your feedback.

Patrick Kennedy: New Frontier of Mental Health and Addiction

On January 24, Telecare was thrilled and honored to attend Patrick J. Kennedy’s special presentation, The New Frontier of Mental Health and Addiction.

Telecare’s President and CEO, Anne Bakar, and SVP of Development, Faith Richie, were honored to be invited to this galvanizing event.

Held in Washington, D.C. at The Kennedy Forum, the event focused on creating and unifying a bold Frontier Plan to advance parity enforcement, early intervention and prevention, and an integrated system of care — and give Congressional members a guide on what they can do, regardless of their party, to address mental health and addiction issues, which are having profound impact on our nation and millions of individual people every single day.

“Patrick Kennedy is an inspiration and a visionary on so many levels,” said Anne Bakar. He is personally inspiring because of the powerful way he talks of his own recovery and the challenges he overcame to reclaim his life and his family.  However, like the Kennedys before him, he is a powerful political agent of change. He had powerful allies at the Forum from both sides of the aisle, including Senator John McCain and Congresswoman Nancy Pelosi. He also had a comprehensive guide for the 115th Congress regarding how we, as a nation, can provide the tools, treatment and support to transform the system and transform lives.”

Faith Richie said, “He’s an amazing reminder to all of us that in times of uncertainty, we have to double down, and recommit to our purpose. He shows us that it all starts with the individual and their personal story of recovery. From there, everything is possible. Our job is to respect the individual and do whatever we can to support that journey.”