Telecare Mobile Crisis Response Team (MCRT) (396)
Helping People In Crisis: Mobile Mental Health Support
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About Our Program
Telecare partnered with San Diego County Behavioral Health to expand non-law enforcement crisis intervention services across all five regions of the county (South, County, East County, Central, North Central, North Inland).
The Telecare Mobile Crisis Response Team (MCRT) brings rapid crisis support to people in the community delivered by a dedicated team of mental health professionals with law enforcement involvement only where necessary.
It’s an exciting opportunity to expand much-needed crisis care in San Diego County — in a safe, accessible, and compassionate way. Our goals are to help people to get the support they need and reduce unnecessary law enforcement involvement, ER visits, and hospitalizations.
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Telecare MCRT in the Press
Click the logos below to read about Telecare MCRT in the local news.
Learn More About Telecare MCRT and San Diego Services
Use the buttons to watch videos about Telecare MCRT, read our press coverage, learn about our clinical approach, and more!
Telecare MCRT
San Diego Services
WATCH: MCRT in Action
Click a video below to learn more about MCRT services and watch recent news coverage about the program!
Video List:
On the Road With Telecare MCRT
Go on the road with MCRT in this county-produced video ride along with our staff. You can watch the video on their website or click the video to the right.San Diego Rolls Out Mental Health Crisis Team
Check out CBS News 8’s recent segment on Telecare MCRT where reporter Keristen Holmes went on a ride along with staff.San Diego NAMI Webinar
Telecare recently presented a webinar on MCRT services in partnership with NAMI San Diego. Watch the video on YouTube or by clicking play in the video on the right.Mobile Crisis Response Teams Progress and Launch of Public Awareness Campaign
Watch San Diego District Four Supervisor, Nathan Fletcher, hold a press conference about progress in mental health.
Program Details
Telecare Mobile Crisis Response Team (MCRT)
What We Do: Telecare MCRT is a mobile crisis response program, not a case management service. Our team of mental health professionals delivers rapid crisis support to people out in the community. Once all phases of our program are opened, we will have a dispatch team, an admin team, and van-based mobile crisis teams serving five regions of San Diego County. Our services include crisis triage, screening, assessment, in-person crisis intervention and stabilization, and linkage to ongoing supports. If clinically indicated, we will also provide transportation for people to county-designated behavioral health sites for further assessment, evaluation, and treatment.
Who We Serve: Anyone experiencing a behavioral health crisis in San Diego County, including adults, older adults, children, youth, and families.
Referral Process: This program collaborates and accepts referrals through the San Diego County’s Access and Crisis Line (ACL), 1-888-724-7240. Telecare is integrated with law enforcement.
Hours of Operation: 24 hours a day, 365 days per year.
Our Program Type: Crisis
MCRT FAQs
Click the image above to read our MCRT Frequently asked questions
Photos from the Program
Our Clinical Approach
Recovery-Centered Clinical System (RCCS)
Telecare was founded on the belief that rehabilitation and recovery from serious mental illness are possible. We have consolidated our learning and experience into the Recovery-Centered Clinical System (RCCS), a richly personal, holistic, and comprehensive approach to recovery. Learn more about the RCCS by clicking here.
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Passion and Mindset Set Us Apart.
At Telecare, we believe that passion and mindset are the most important ingredients in our success. They help us stay focused, stay resilient, and work together to accomplish great things. At the Telecare Mobile Crisis Response Team, we want a team of people who are passionate about mental health and crisis support — and want to deliver that care with respect, compassion, a social-justice mindset. We want to make a difference in the lives of those we serve and make a difference in our communities.
Telecare MCRT Team Members
Latest San Diego Program News
